Welcome to SeizCare Support
SeizCare is designed to help users log and track seizure-related information, identify patterns, and send emergency alerts during critical situations. This page provides assistance, FAQs, and ways to contact our support team.
Frequently Asked Questions (FAQs)
1. Is SeizCare a medical device?
No. SeizCare is not a medical device and does not diagnose, treat, cure, or prevent any medical condition. It is intended for tracking and informational purposes only.
2. How does seizure detection work?
SeizCare uses user input and device capabilities to log and monitor seizure-related activity. It may also trigger alerts to emergency contacts based on configured settings.
3. Can I add emergency contacts?
Yes. You can add trusted contacts who will be notified during emergency situations.
4. Is my data safe?
Yes. We prioritize user privacy and data protection. Your data is securely stored and handled according to our Privacy Policy.
5. Can I delete my data?
Yes. You can request deletion of your data by contacting our support team.
Troubleshooting
App not working properly?
- Restart the app
- Ensure you are using the latest version
- Check your internet connectivity
Not receiving alerts?
- Verify emergency contact settings
- Check notification permissions
- Ensure background activity is enabled
Apple Watch Connectivity Issues
- Ensure your Apple Watch is properly paired with your iPhone
- Turn on Bluetooth and keep both devices nearby
- Check that required permissions are enabled
- Restart both your iPhone and Apple Watch
- Make sure the SeizCare app is installed on both devices
Privacy & Data
For detailed information on how we collect, use, and protect your data, please refer to our Privacy Policy:
👉 View Privacy Policy
Disclaimer: SeizCare is not intended to replace professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider for any medical concerns.
App Name: SeizCare | Version: 1.0 | Platform: iOS